Terms and Conditions


Credit Card Policy:

Credit Card details in the name of the registered guest are required to confirm your booking. While we accept Debit Cards, we require bond pre-authorisation at time of check-in if no Credit Card is available to have on file as security. The bond will be released when the room is checked and found acceptable after you have departed. Please note that a credit card surcharge of 3.05% applies to all payments made with an American Express or Diners card.

 

Payment Policy:

FOR ALL BOOKINGS:
A non-refundable deposit of 1-night's accommodation is due at time of reservation.

  • For bookings in January, February, July, August, Christmas + Boxing Day, as well as Easter, Gibbston Valley Concert, and International Marathon weekends full payment for accommodation charges will be made to the supplied credit card 21 days prior to arrival. 
  • For all other booking dates, full payment for accommodation charges will be made to the supplied credit card 7 days prior to arrival. 
  • Special policies apply to New Years’ and other special events.  Please contact us directly if you require further information.

Please ensure funds are available for payment. In peak/high demand seasons, if payment is declined and we are unable to contact you, we reserve our right to cancel the booking contract.

 

Cancellation Policy:

Once you make a reservation with us, rooms are held for your exclusive occupation in our reservation system.  Due to the nature of our business, cancellations affect us significantly. 

Cancellations or amendments made prior to the payment due date will incur no charges, other than the non-refundable deposit. Any changes made after this time, or a No-Show, will result in FULL accommodation costs being charged. 

We recommend all guests have an up-to-date travel insurance in case of unforeseen circumstances. Any exceptions to the policy are dependent on the discretion of management and the possibility of the unit being resold. 

 

CHECK-IN/OUT:

Check-In is available from 2pm to 6pm on the day of arrival.  Please contact us for instructions prior to arrival if you are arriving outside of these hours.

Check-Out is by 10am on the day of departure.  Late check-outs are by prior arrangement only, unauthorised late check-outs may incur charges.

 

service policy:

Please note that our rates are for Unserviced Apartments. Daily Housekeeping is an optional extra. Please advise Reception the day prior if you require this service. A daily service includes a change of towels, hand towels, kitchen linen, re-stocking amenities and emptying of rubbish bins. 

Stays of 6+ nights include a complimentary mid-stay full service including a linen change.

 

Minimum Stay Policy:

  • 3-night minimum stay is required from December 24-27, and December 31-January 3.
  • 2-night minimum stay is required from December 27-31, January 3-13, the entire month of February and public holiday weekends.

 

Maximum Occupancy: 

The total number of adults, children/infants to occupy the apartment must be stated at the time of booking and cannot exceed the allowed number of guests. We reserve our right to cancel the booking contract, with no refunds, if a party arrives with more guests than they have booked for. The guests are welcome to book additional units upon arrival, if available.

 

Group bookings:

If your group has more than 10 people (including children and infants), please contact us directly as we have slightly different policies for group reservations. 

 

Child Policy: 

Any children under the age of 3 years stay free of charge, but must be included in the maximum number of guests allowed in the unit. Portacots and Highchairs are available for hire, and must be requested in advance. Any children over the age of 3 years are charged an adult rate.  

 

Noise policy: 

Management operates a ZERO TOLERANCE policy for guests affecting other guests with noise or rowdy behavour.  Hen/Stag parties or group parties are not allowed in the apartments.  The registered guest is responsible for the behaviour of all persons/visitors whilst on the property.

 

Minimum Age Restriction:

Guests under the age of 25 must be accompanied by a parent or a guardian. Please contact us directly with any questions about this policy.

 

Parking: 

Each apartment comes with one designated carpark available for your exclusive use until 10am on the day of your departure.  Whilst we do have some extra carparks, these are subject to availability and cannot be guaranteed.

 

Smoking Policy:

All apartments are STRICTLY NON SMOKING but we do provide ashtrays outside each apartment.

 

Extra Charges:  

A minimum of $50 Extra Cleaning Charge applies if the apartment is left in an unacceptable condition after your departure.  Extra charges also apply if any apartment chattels have been moved between apartments and extra time is spent to restore the apartment to its original condition.  Extra charges also apply if furniture/beds are moved around in the apartments.  The registered guest is responsible for these charges.

 

Damage:

The registered guest is liable for any damage to the apartment furnishings, fixtures and appliances caused by misuse or carelessness during your stay.  Charges may also be incurred for any lost revenue if the apartment is unable to be cleaned in time for check-in or resale following your departure. We appreciate your understanding of these policy as we cannot re-let the apartment until it is restored to the original standard.